Transparent Policies,
No Surprises

Every guitar purchased from Righteous Guitars - new or pre-owned - comes with free restrings for life. No catch, no upsell. We provide the strings and the labor at no cost to you, for as long as you own the instrument.

How It Works

• Bring your Righteous Guitars-purchased instrument to our shop once per quarter (every 90 days) and we'll restring it - strings included.
• While we've got it in hand, we'll make any minor adjustments needed to keep everything playing the way it should and let you know if there are any major issues that need addressing.

The Fine Print

• This perk is available in-store only. You must bring the instrument to our shop in person. We will not mail strings or provide this service remotely under any circumstances.
• Applies only to the original purchaser of a guitar bought directly from Righteous Guitars. Proof of purchase may be required.
• String brand and gauge are at our discretion unless you have a specific preference which you can provide and the service will still be free of charge.
• This does not cover full setups, repairs, or services beyond a standard restring and minor adjustments.
• We reserve the right to modify or discontinue this program at any time, though any instrument purchased while the program is active will continue to be honored.

Why do we do this? Because a well-maintained guitar plays better, sounds better, and keeps you playing. That's good for you and good for us.

We accept trade-ins on a case-by-case basis. Not every instrument is a fit for our inventory, and trade values depend on current market conditions, demand, and the condition of your instrument.

• Trade-in offers are valid for 7 days from the date they are issued.
• For in-person trade-ins, bring the instrument to our shop for evaluation. Please call ahead so we can set aside time to give it a proper look.
• If you're not local, you can always email info@righteousguitars.com for a preliminary valuation. If you would like to trade you may ship the instrument to us for evaluation at your expense. We'll inspect it and provide a finalized trade value. If you decline the offer, we'll ship it back to you at your expense.
• Trade values are based on our assessment of condition, market value, and saleability. Our offers are fair, but they are final - we don't negotiate trade values.
• Trade-in credit may be applied toward any in-stock purchase. Trade credit cannot be redeemed for cash.

We take shipping seriously — these are instruments, not paperware.

• Same-day shipping is available on most in-stock items when your order is placed and payment clears before 1:00 PM ET, Monday through Friday. Orders placed after the cutoff or on weekends/holidays ship the next business day.
• Every shipment is fully insured for the total purchase price at no additional cost to you.
• Signature is required on all deliveries. No exceptions. We will not be responsible for packages left unattended.
• You have 24 hours from the time of delivery to inspect your shipment and report any damage. If something arrives damaged, contact us immediately at (678) 735-3115 with photos of the packaging and the damage. We will file the insurance claim on your behalf — you don't need to deal with the carrier. After the 24-hour window, damage claims cannot be honored.
• Shipping method and carrier are at our discretion unless a specific method is requested and paid for at checkout.
• We are not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.

In-Store Purchases
Items purchased in-store may be exchanged for a different in-stock item of equal or greater value within 7 days of purchase. The item must be in the same condition it left the store — no dings, no modifications, no missing accessories. If you're exchanging for a higher-priced item, you pay the difference. We do not offer cash refunds on in-store purchases.

Online & Phone Orders
You have 72 hours from the time of delivery to inspect your purchase and contact us if you'd like to initiate a return. The item must be returned in the exact condition it was received, in its original packaging with all accessories, tags, case candy, and documentation included.

• Returns are subject to a 10% restocking fee based on the purchase price.
• You are responsible for return shipping costs. If your order originally shipped free, $50 will be deducted from your return credit to cover our original outbound shipping.
• Items must be shipped back in the original packaging (or equivalent protection) and fully insured for the purchase price. We are not responsible for items damaged in return transit.

Non-Returnable Items
The following are not eligible for return or exchange under any circumstances:

• Special orders and custom orders
• Layaway items
• Clearance, markdown, or discounted items
• Discontinued items
• Items that have been modified, altered, or damaged after delivery
• Oversized or overweight items
• Strings, picks, cleaning supplies, and other consumable accessories

A note from us: We're reasonable people running a real shop — not a faceless corporation. If something genuinely isn't right, call us. We'll do our best to make it right. But we also can't operate as a free rental service, so please understand that these policies exist to keep our doors open and our prices fair for everyone.

We stand behind the quality of the instruments we sell. Guitars and basses purchased from Righteous Guitars with an original retail price of $3,000 or more are covered by our Limited Lifetime Warranty.

What's Covered

• Structural defects in the neck, body, or headstock
• Fret defects (lifting, sprouting, or loose frets not caused by environmental neglect)
• Binding separation due to manufacturing defect
• Electronics failure under normal use (pickups, switches, pots, jacks)
• Tuning machine failure due to manufacturing defect
• Nut and saddle defects present from the factory

What's NOT Covered

• Normal wear and tear (fret wear, pick scratches, finish checking, hardware oxidation)
• Damage caused by accident, misuse, neglect, or unauthorized modification
• Damage caused by improper storage, humidity, or temperature exposure
• Cosmetic issues that do not affect playability
• Strings, batteries, and other consumable parts
• Damage resulting from repairs performed by anyone other than Righteous Guitars or a manufacturer-authorized service center
• Instruments used for commercial rental

How to Make a Claim
Contact us at (678) 735-3115 or email us with a description of the issue and photos. We'll assess the situation and let you know next steps. In most cases, we'll ask you to bring the instrument to our shop or ship it to us (at your expense) for evaluation. If the issue is covered under warranty, we'll repair or replace it at our discretion at no charge.

This warranty is non-transferable. It applies only to the original purchaser and the original transaction. Proof of purchase is required for all warranty claims. This warranty does not cover instruments purchased secondhand, at auction, or from other dealers.

We want to make it easy for you to take home the right instrument. Righteous Guitars offers a few flexible financing options.

In Store:

Synchrony Financial — 6 Months Deferred Interest

Apply in-store and get a decision in minutes. With Synchrony's 6-month deferred interest program, you pay no interest if the balance is paid in full within six months of purchase. It's a great option when you know exactly what you want and just need a little breathing room.

First Mutual Financial — Up to 60 Months

First Mutual offers extended financing for up to 5 years with competitive interest rates. You choose your monthly payment amount (subject to minimums), making it easy to budget for a higher-end instrument. Applications can be completed online or in-store.

Online:

Shop Pay Installments and Paypal Credit

Both are available on the checkout screen and have varying credit terms available.

A Few Things to Keep in Mind

Financing is subject to credit approval. Terms, rates, and eligibility may vary depending on the lender and your credit profile.

We're happy to order instruments and gear that we don't currently have in stock.

• Custom and special orders require a 50% to 100% deposit before the order is placed with the manufacturer or distributor. Order specifications determine the deposit.
• All deposits on custom and special orders are non-refundable. Once the order is placed, it cannot be canceled.
• We will communicate estimated delivery timelines provided by the manufacturer, but we cannot be held responsible for manufacturer or distributor delays, backorders, or changes to specifications. Build times and shipping from manufacturers are outside our control.
• If a manufacturer is unable to fulfill the order entirely, we will work with you on a suitable alternative or issue a refund at our discretion.
• Custom and special order items are not eligible for return or exchange.

We offer layaway on select items to help you get the instrument you want.

• A non-refundable deposit of 25% of the total purchase price is required to place an item on layaway.
• The remaining balance must be paid in full within 30 days. No extensions will be granted unless arranged in writing before the 30-day period expires.
• If the balance is not paid within the 30-day window and no extension has been arranged, the deposit is forfeited and the item will be returned to inventory. No refunds, credits, or transfers of the deposit will be issued.
• Layaway items are not eligible for return or exchange once the balance is paid and the item is released.
• Layaway deposits cannot be transferred to a different item without prior approval.

We accept Visa, MasterCard, American Express, Discover, PayPal, wire transfers, cashier's checks, money orders, and good old-fashioned cash — both online and in-store.

Personal checks and money orders must clear our bank before any merchandise is released or shipped. Clearance times vary but typically take 5–10 business days. We'll notify you as soon as funds clear and your order is ready.

Wire transfers are welcome for high-value purchases. Please contact us at (678) 735-3115 for wiring instructions. A wire transfer confirmation must be received before we release the instrument.

All prices are listed in U.S. dollars. Sales tax is collected where required by Georgia state law.

We do our best to ensure that all product descriptions, images, and prices on our website are accurate. However, errors happen.

• If an item is listed at an incorrect price due to a typographical or system error, we reserve the right to cancel the order and notify you of the error before shipping.
• If an order is canceled due to a pricing error, you will receive a full refund of any amount charged — no questions asked.
• Product images are representative and may vary slightly from the actual item (wood grain, finish shade, etc.). For exact photos of a specific instrument, contact us and we'll send you detailed images.
• If something looks too good to be true, it probably is. Give us a call at (678) 735-3115 and we'll confirm pricing before you place your order.

SMS / Text Messaging

Consent and opt-in. By providing your mobile phone number and opting in to text messages from Righteous Guitars - whether through our website contact form, in-person, over the phone, or in writing - you consent to receive SMS messages from us.

Information we collect. When you opt in to SMS, we collect your mobile phone number, your opt-in status and timestamp, and records of messages we send to you.

How we use it. We use your mobile number solely to send the types of messages you've consented to receive, which may include:

• Order confirmations, shipping updates, and other transactional notifications
• Customer support responses
• Appointment reminders (if applicable)
• Promotional messages about products, sales, and new arrivals

No sharing with third parties or affiliates. No mobile information, mobile opt-in data, or text messaging consent will be shared with third parties or affiliates for marketing or promotional purposes. Information you provide to opt in to SMS messaging will not be sold, rented, or shared with any third party or affiliate. Information may be shared only with subcontractors acting on our behalf to deliver the messaging service (for example, our SMS platform provider), and these subcontractors are contractually prohibited from using your information for any purpose other than delivering our messages.

Message frequency. Message frequency varies depending on the types of messages you've opted into.

Costs. Message and data rates may apply, depending on your mobile carrier plan. Righteous Guitars does not charge for SMS messages.

Opt-out. You can opt out at any time by replying STOP to any text message. After replying STOP, you will receive one confirmation message and no further texts. For assistance, reply HELP or contact us at info@righteousguitars.com or 678-735-3115.

Email Communications

Information we collect. When you provide your email address - by creating an account, placing an order, subscribing to our newsletter, or contacting us - we collect your email address along with your communication preferences and records of the emails we send you.

How we use it. We use your email address to:

• Respond to inquiries and provide customer support
• Send transactional messages related to your orders (confirmations, shipping notifications, receipts, account updates)
• Send marketing and promotional messages about products, sales, and news

No sharing with third parties or affiliates. We do not sell, rent, or share your email address with third parties or affiliates for their marketing purposes. We may share your email with service providers (such as our email delivery platform, e-commerce platform, or order fulfillment partners) strictly as needed to operate our business and deliver services to you. These providers are contractually obligated to protect your information and are prohibited from using it for any other purpose.

Opt-out. Every marketing email includes an unsubscribe link. You may also email info@righteousguitars.com at any time to be removed from marketing lists. Transactional emails related to your orders or account will continue as long as you remain a customer, as these are necessary to fulfill our services to you.