Accepted forms of payment
We accept Visa, MasterCard, American Express, Discover, Paypal, Money Order, Wire Transfer, Cashier's Check, and Cash. Personal checks , cashier's checks, and money orders must clear prior to any merchandise being released. Please contact us for any questions or additional information regarding payment processing.
Returns / Refunds
Here at Righteous Guitars we strive to ensure you have an excellent experience when shopping with us. Our goal is to help you find the right instrument the first time. All in-store purchases may be exchanged for a different in-stock item within 7 days of purchase unless otherwise noted. No refunds will be given on any in-store purchases. Internet and phone orders have a return period of 72 hours from time of receipt. Buyer is responsible for all shipping costs to and from (Items with "Free Shipping" will have a $50 charge withheld to help cover the initial shipment) and a 10% restocking fee. Returns are not accepted on the following items: Special Orders, Layaway items, Clearance items, Damaged Items, Modified Items, Oversize/Overweight Items, and/or specified Discontinued Items. Any situation falling outside of these guidelines will be handled case-by-case at the discretion of Righteous Guitars.
Layaway is available with a 25% non-refundable deposit. This will hold the item for 30 days. We do not provide extensions unless a pre-approved payment plan has been agreed upon. Any not in-person layaways will be handled case-by-case. Deposit is not transferable to a different item.
All Special or Custom orders require a 100% deposit before the item will be ordered unless otherwise noted. We will provide an ETA as provided by the manufacturer but as it is only an estimate, we cannot be responsible for delays in delivery caused by any issues from the manufacturer. Deposits for custom or special orders are non-refundable.
Errors on website?
Occasionally we may have a listing error on our website. We try our best, but mistakes can happen. In the event a price just seems too good to be true, please reach out to us at the store (678-735-3115). It is very possible we actually have a truly unbelievable price on an item. We reserve the right to cancel any order that results from an improperly listed item. We appreciate your understanding.